P.O Box 15118
1-800-436-4326
325 South Belmont Street
York, Pennsylvania 17405
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Patient Satisfaction Process
Patient Satisfaction
Patient Feedback
Our goal at Memorial Hospital is to be number one in customer service among all health care providers. To do so, we need to know what you think we are doing well, and what we could do better. This means we must depend on our patients to keep us informed. We need your feedback and value your opinion.
We are continuously working to improve every aspect of our patient care to better serve the members of our community. Receiving your positive and negative feedback helps us to continually improve our services.
We have developed easy mechanisms for you to provide your valuable feedback. These mechanisms include:
1. As an inpatient, you can call the Customer Comment Hotline by dialing 5300 from any Hospital telephone.
2. As an outpatient, you can call the Customer Comment Hotline by dialing 717-849-5300.
3. Every inpatient and a sampling of outpatients will be mailed a Customer Satisfaction Survey with a self-addressed stamped envelope.
4. Any patient can mail feedback to:
Memorial Hospital
325 South Belmont Street
P.O. Box 15118
York, PA 17405
Attn: Quality Department
717-843-8623
OR
Pennsylvania Dept. of Health
Acute & Ambulatory Care Services
P.O. Box 90
Harrisburg, PA 17108-5164
1-800-254-5164
Thank you for taking time to provide feedback about the care you received at Memorial Hospital.
Grievance Process
You and/or your family have 72 hours after a perceived potential violation of a patient right to officially report a grievance. All grievances must be submitted in writing and must indicate which item on the Patient Bill of Rights has been violated. All grievances will be addressed within two weeks of being received, unless special circumstances indicate otherwise.